Ken Garff’s Automation Advantage

Best practices for vehicle acquisition, out of the service drive, begin with automation.

April 2024 results from Toyota of Cheyenne, Ford of Cheyenne, Hyundai Cheyenne, and  St. George Ford

Results

12,330

Service Customers Analyzed

2,034

Automated Offers Sent

224

1st Party Leads Sent to CRM

$30,333

Gross on VIN Verified deals

Analyze your daily repair orders

We utilize a proprietary SERVICEiQ algorithm influenced by dealer defined preferences for equity, age of vehicle and frequency to generate custom invites.

Text Customer with custom equity offer

Our intelligent communication platform dynamically delivers a text and/or email that is personalized to your eligible customers based on your dealer-defined settings.  Because the customer just did service with you, your dealership name is already top of mind for maximum conversion potential.

Feed Service and Sales

Some customers want to get into something newer while others want to drive their car a little longer.  While giving customers more options, your dealership is casting a larger fishing net.

Email the Customer a RO Receipt with an Offer for trade or buy-back

Provide the customer with a better service experience by emailing the details of their last service. While they're wanting to save this email for their records an offer is one click away!

Schedule Service

Service Writers like to add recommended services for the future to ROs, so why not let customers schedule those services if they wish to keep their car?

SERVICEiQ Algorithm

TradePending aggregates used car values in your local market and we check the value with them before sending the text.  Estimations are done on payoff from the year of the car, the milage on the car, and the date it was sold (when available).

Hello Jimmy,

Thank you for your recent service visit to Demo Motors.  We provided a summary of your service visit with recommendations below.

Your 2018 Jeep Wrangler Unlimited Rubicon with 67,854 miles is very popular!  We would like to buy it or upgrade you to a new vehicle with no money down.  Click the buttons below to see your special offer.

Your Most Recent Service Summary

Service Date:
Repair Order:
Service Advisor:
Mileage:
Service requested:
Service Performed:
Recommended:
Amount Paid:
Tuesday, May 7 2024
777542
Red Team
67,854
CUSTOMER STATES HAS CHK ENG LIGHT ON WON’T GO OVER 65 MPH AND IS JERKING. PLEASE CHECK AND ADVISE. INSPECTION OF VEHICLE INCLUDING TIRE INSPECTION, BRAKE INSPECTION, COLLANT CHECK, OIL LEVEL CHECK, BELT AND HOSES INSPECTION. REPLACED 2 GALLONS 5F SERVICE COOLANT SYSTEM (GREEN) AND 12F BRAKE SYSTEM FLUID
ENGINE DIAGNOSIS. 99P AROUND WHEEL INSPECTION. BATTERY TESTED GOOD AT THIS TIME. BRAKES OKAY AT THIS TIME. 12F SERVICE BRAKE SYSTEM. 5F SERVICE COLLANT SYSTEM (GREEN).
TIRES REPLACE AND OIL CHANGE IN NEXT 2,000 MILES
$1,187.09
Thank you!

Daily Opportunities for Cox Chevrolet

Feb 19, 2024

TIME
01:27 PM
10:06 AM
10:09 AM
09:14 AM
06:38 AM
NAME
Fernando Godoy
Mike Jones
Tyler Martinez
Sandra Smith
Jennifer Hanson
TRADE
2018 GMC Sierra 1500 SLT
2021 GMC Sierra 3500HD Denali
2020 Chevrolet Silverado 2500HD LT
2018 Chevrolet Suburban LT
2016 Ford F-150 Lariat
EST. EQUITY
$19,439.00
-$2,034.00
$6,155.00
$2,255.00
INTEREST(S)
2024 Chevrolet Silverado
2022 Cadillac Escalade
2024 Chevrolet TrailBlazer
INTERACTIONS
4
5
11
7
30
CAMPAIGN(S)
SALESiQ
SERVICEiQ
EQUITYiQ
SERVICEiQ
WEBSITEiQ
SENT TO CRM?
No
Yes
Yes
Yes
Yes

Best Equity Service Appointments for Cox Chevrolet

Feb 19, 2024

APPT. TIME
08:00
08:00
08:30
08:45
08:45
09:00
NAME
KEVIN MARTIN
BRIAN GUTIERREZ
CARSON ALLMAN
MISTY RITCH
STEVEN RIVERS
ALISHIA JONES
VEHICLE
2018 Chevrolet Traverse Premier
2022 Chevrolet Camaro SS
2020 Chevrolet Silverado 2500HD LT
2014 Chevrolet Impala LTZ
2018 Chevrolet Tahoe LT
2017 Chevrolet Cruze LS Auto
EST. EQUITY
$8,083.00
$13,502.00
$7,757.00
$13,155.00
$15,255.00
$4,782.00

Download the complete list of appointments with all customer contacts, detailed vehicle information and estimated values from the secure report download link below.

Service customers who will be in your store today

 

  • Meet customers live in your service drive
  • Cherry pick the cars you want for the lot
  • SERVICEiQ is a fully automated safety net that works seamlessly with all service vehicle acquisition software platforms to make sure every eligible customer gets an offer