How Dealerships Are Winning Inventory Through Service Drives with AI

In today’s tight used-car market, savvy dealers are turning every oil change, brake job, and warranty visit into a golden opportunity, thanks to a powerful new ally: data-driven AI.

The Hidden Goldmine in the Service Lane

Every day, service bays are full of loyal customers — many driving vehicles that are in high demand on the pre-owned market. However, until recently, identifying the right opportunity relied on a service advisor’s intuition. Now, AI is changing the game.

How AI Supercharges Service-to-Sales

Equity mining tools powered by AI analyze millions of data points:

            •          Vehicle equity position

            •          Current market demand

            •          Customer payment history and buying habits

            •          Likelihood of upgrade

The result? Sales teams get instant alerts when a customer is in a prime position to trade in for a newer vehicle — often with lower payments and better terms.

Why This Matters Now

Auction prices remain volatile, and the best pre-owned cars are often already in your bays. By using AI to match the right customer with the right offer at the right time, dealers stay ahead while providing loyal service to customers with more value.

The Takeaway

Your next best unit might not be at an auction — it’s likely waiting in your service drive. With AI, you don’t need luck. You need the data. Total Service Acquisition Control enables you to consistently generate leads from your service drive, acquire more used cars for your frontline, and retain customer loyalty, all right in your backyard. 

Written on July 7, 2025

Written by Paul Willits

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