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Surprise! Everything up front

Surprise! Everything up front

Feb 7, 2019 | CRM, Email, Lead Response

How is your CRM working out for you?  With the customer as the primary focus of your automotive CRM, your process is likely centered around building a relationship between the shopper and the sales agent or internet sales consultant. We do this because we are...

Recent Posts

  • Phone Up Game Part 6: The Solution
  • Phone Up Game Part 5: Lack of Follow-up
  • Phone Up Game Part 4: Not Asking for the Appointment
  • Phone up Game Part 3: On Hold & Transfer Hell
  • Phone Up Game Part 2: Leads that never make it into the dealership CRM

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Phone Up Game Part 6:  The Solution

Phone Up Game Part 6: The Solution

How's your dealership phone up game? If you’ve followed along this far, you’re either realizing there’s some truth to this math or you’re just amused to see where this is going next.  Let’s recap the last 5 parts: Every lead you get comes from your marketing...

Phone Up Game Part 5: Lack of Follow-up

Phone Up Game Part 5: Lack of Follow-up

How's your Dealership Phone Up Game? In Part 4: Not Asking for the Appointment, we uncovered that so far, you’re potentially losing $1,477,547 per year due to unanswered call drops, leads not entered into the CRM, people who hang up from being on hold too long, and...

Phone Up Game Part 4:  Not Asking for the Appointment

Phone Up Game Part 4: Not Asking for the Appointment

In Part 3: On Hold & Transfer Hell, we uncovered that so far, you’re potentially losing $1,017,433 per year due to unanswered call drops, leads not entered into the CRM, and people who hang up from being on hold too long. How’s that pit in your stomach doing?...

Phone up Game Part 3:  On Hold & Transfer Hell

Phone up Game Part 3: On Hold & Transfer Hell

How’s Your Dealership Phone Up Game? In Part 2: Leads that never make it into the CRM, we uncovered that so far, you’re potentially losing $508,892.16 per year due to unanswered call drops and leads not entered into the CRM. But wait! There’s more loss coming – buckle...