86.8% do not buy the same model they’re driving now

86.8% do not buy the same model they’re driving now

I had the best Used Car Manager when I first started selling cars. Mike Jobson was his name and his way of stating the cold truths of the car business have stuck with me for three decades. When a fresh up was on the lot, but nobody had gotten to them, Mike would yell...
2024 Trends | Vehicle Equity Changes

2024 Trends | Vehicle Equity Changes

Vehicle Equity Trends: 2023 vs. 2024 Notably, while the average vehicle equity has seen a decline, there has been a significant increase in the percentage of customers who have fully paid off their vehicles. In 2024, the average vehicle equity was recorded at $8,724,...
Automation & A.I. work together

Automation & A.I. work together

The average DMS database size we see is around 21,000 customers. There are an additional 1,100 service repair orders hitting the database every month. And the number of lease returns varies by dealership. Depending on the market, more than half of these customers are...
The FTC CARS rules in 2025

The FTC CARS rules in 2025

Oral arguments were made by NADA and the FTC to the 5th Circuit Court of Appeals in New Orleans on October 9th, 2024. Lawyers have opined NADA made the best arguments for the way the FTC has laid out the CARS rules. The basis of the argument was that the FTC did not...
Tougher times calls for more fishing lines

Tougher times calls for more fishing lines

Dealers are coming off the luckiest time in dealership history. Those years of low new car supply are behind us and it is tough remembering what it was like prior to that time. The good years were long enough to create new habits and establish new comfort levels....