Sep 18, 2023 | CRM, Virtual BDC
How’s your Dealership Phone Up Game? In Part 4: Not Asking for the Appointment, we uncovered that so far, you’re potentially losing $1,477,547 per year due to unanswered call drops, leads not entered into the CRM, people who hang up from being on hold too long,...
Sep 13, 2023 | CRM, Virtual BDC
In Part 3: On Hold & Transfer Hell, we uncovered that so far, you’re potentially losing $1,017,433 per year due to unanswered call drops, leads not entered into the CRM, and people who hang up from being on hold too long. How’s that pit in your stomach doing?...
Sep 11, 2023 | CRM, Virtual BDC
How’s Your Dealership Phone Up Game? In Part 2: Leads that never make it into the CRM, we uncovered that so far, you’re potentially losing $508,892.16 per year due to unanswered call drops and leads not entered into the CRM. But wait! There’s more loss coming – buckle...
Sep 7, 2023 | CRM, Marketing, Virtual BDC
How’s Your Dealership Phone Up Game? In Part 1: The Real Cost of Unanswered Calls, we uncovered how much money you’re potentially losing in the marketing spend and sales profit due to inbound phone calls going unanswered. I wish I could tell you that’s the only...
Mar 14, 2022 | CRM, Data Mining, Equity Mining, Lead Response, Service Drive
The most demanding market conditions automotive dealers have faced in the last two decades are upon us now. This market is putting dealers’ reputations at stake as customers show up excited about the rising values of their trade-ins only to find little inventory...
Feb 9, 2022 | CRM, Data Mining, Desking, Equity Mining, Lead Response, Marketing, Service Drive
The service drive is the most lucrative opportunity mining zone a dealership can tap. This vein of gold is built on customers who are already comfortable with the dealership because they’re trusting their vehicle to be maintained properly and paying for this...
