Feb 28, 2019 | CRM, Desking, Digital Retail, Finance & Insurance, Lead Response, Marketing, Websites
This is a rant. It pisses me off to still see the sales floor referring to Internet customers and forms from the website as “Internet Department” things. When you still hear sales agents say “oh, that’s the Internet department” you know we have a problem. C’mon,...
Feb 7, 2019 | CRM, Desking, Marketing
Overcoming objections is Sales 101. Any statement, excuse, or mindset which prevents a car shopper from buying the car today is an objection. They range from legitimate hang-ups like not having the correct vehicle in stock, waiting for a tax return, or selling the...
Nov 6, 2018 | Digital Retail, Finance & Insurance, Marketing, Websites
Since May of 2018 we have had to hit “accept” on everything we touch online. Talk about annoying. Aside from that it is a show of how flat the world is online. European legislation is now legislating in America. But don’t get too bent out of...
Nov 6, 2018 | Desking, Lead Response, Marketing
Customers are the devil! ….said by no salesperson ever. Only 2% of customers try to abuse the dealer’s programs and goodwill. That means 2% of your customers will send your quotes directly to your competition and it the same reason why the majority of your...
